Mark A Kern, DBA

People-Centered Leader Transforming Teams Through Strategic Leadership & Mentoring

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Why Your Front-Line Managers Are Failing – And It’s Your Fault

Posted on 14 July 202513 July 2025 by Mark Kern

Organizations frequently advance top performers into front-line management roles without providing the structured coaching they need, resulting in disengaged teams, stalled decision-making, and costly turnover. Common missteps—equating technical expertise with leadership ability and assuming people management comes naturally—leave new managers feeling lost.

The Wake-Up Call

You’ve promoted high performers into front-line manager roles and assumed they’d magically know how to lead. Spoiler: They don’t. Without structured coaching, these freshly minted leaders flail—costing you engagement, productivity, and bottom-line results.

The True Cost of Coaching Neglect
  • Turnover spikes as frustrated managers quit or get fired.
  • Teams disengage under unclear expectations and inconsistent feedback.
  • Decision-making stalls when new bosses lack confidence and frameworks.

Companies willingly shoulder these hidden costs while insisting they “value leadership.” Actions speak louder than mission statements.

Three Ugly Truths
  1. We confuse technical skill with leadership potential.
  2. HR thinks a canned workshop counts as ongoing support.
  3. Senior leaders assume “managing people is common sense.”

This toxic mix leaves new managers alone at sea with no compass, no map, and no lifeboat.

Stop the Excuses
  • “We don’t have budget for coaching.”
  • “They’ll learn on the job.”
  • “Our culture is too fast-paced.”

These rationalizations ignore one simple fact: under-investing in front-line coaching costs you far more than the few thousand dollars per manager you’d spend on real development.

A Call to Action

It’s time to shift from lip service to laser-focused support:

  1. Build a tailored coaching curriculum for new managers.
  2. Pair every hire with an experienced mentor for at least six months.
  3. Measure manager performance not by tasks completed, but by team growth metrics.

Do this now, before your next batch of “promotions” becomes another leadership casualty list.

What’s Next?

To reverse this trend, companies must implement a comprehensive onboarding curriculum, pair new managers with experienced mentors for at least six months, and evaluate success by team growth rather than task completion. Launching a pilot coaching initiative this quarter can turn leadership casualties into organizational champions.

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About

Dr. Mark Kern, is a seasoned business administration professional with extensive experience bridging the worlds of federal revenue management and academia.

With a Doctorate of Business Administration from Liberty University, an MBA with a Marketing Concentration, and a BS in Business Administration with an Economics Concentration—both from the University of Kansas—Mark has built a distinguished career that combines practical leadership in large organizations with a passion for teaching and mentoring.

Currently serving in senior roles at the Internal Revenue Service, Mark leads teams dedicated to securing delinquent returns and implementing vital tax enforcement strategies. His expertise spans managing complex projects, mentoring emerging leaders through specialized programs, and driving strategic initiatives that enhance operational efficiency. His leadership experience is further bolstered by previous roles in revenue assurance and security, underscoring a career-long commitment to excellence in public service.

Mark’s multifaceted expertise, rigorous academic background, and real-world leadership make him a unique asset in both industry and higher education. He is continually pursuing innovative research, most recently exploring the dynamics of community engagement and financial stewardship within church organizations.

Whether in the classroom or at the helm of critical projects at the IRS, Mark's career is marked by a commitment to excellence, mentorship, and a strategic vision for the future.

Academic Experience

In addition to his federal service, Mark is a dedicated educator. As an Adjunct Instructor at Highland Community College, he has been instrumental in shaping the next generation of business professionals by teaching courses in business fundamentals, accounting, human resources, and personal finance.

His hands-on approach to teaching—characterized by engaging curriculum design, interactive course materials, and individualized support—reflects his belief in empowering students through knowledge.

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  • Why Your Front-Line Managers Are Failing – And It’s Your Fault
  • 🚫 Stop Managing. Start Leading.
  • Your First 30 Days as a Front-Line Manager: What No One Tells You
  • Managing Up: Influencing Without Authority
  • Leading from Where You Are At
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