Mark A Kern, DBA

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Your First 30 Days as a Front-Line Manager: What No One Tells You

Posted on 12 July 202512 July 2025 by Mark Kern

Your promotion just went live. New title. New team. New pressure.

The first 30 days in a front-line management role can feel like drinking from a firehose. It’s exciting—but also disorienting. You’re caught between proving yourself and figuring out what exactly you’re supposed to do.

Here’s what I wish more people said out loud about those crucial early days:


✅ 1. You don’t need to have all the answers

Your job just changed from “doing the work” to “leading others to do the work.” That means asking smart questions, not rushing into solutions. Be curious. Your team is watching how you listen, not just how you talk.


👥 2. Relationships > Results (at first)

Spend time 1:1 with each team member. Learn what motivates them. Ask what frustrates them. Trust is your fastest path to impact—and it’s built face-to-face, not via Teams or emails.


🧭 3. Align with your manager early

Schedule time to clarify expectations. What does success look like in your first 90 days? What should you own—and what should you escalate? Managing up is a skill, not a political move and is crucial to your success.


🧱 4. Set a few clear priorities

Don’t chase every fire. Identify 1–2 areas where you can make meaningful progress and communicate them clearly. It shows your team you’re not just busy—you’re intentional.


🪞 5. Reflect before you react

You’ll make mistakes. That’s part of leadership. What matters is how quickly you reflect, adapt, and model humility. Growth-minded managers build growth-minded teams.


My advice in one line:

Start slow to move fast. Build trust. Learn deeply. Lead with clarity. The first 30 days aren’t about changing everything—they’re about seeing clearly enough to know what needs to change.


#Leadership #FirstTimeManager #PeopleManagement #CareerGrowth #NewManagerTips

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About

Dr. Mark Kern, is a seasoned business administration professional with extensive experience bridging the worlds of federal revenue management and academia.

With a Doctorate of Business Administration from Liberty University, an MBA with a Marketing Concentration, and a BS in Business Administration with an Economics Concentration—both from the University of Kansas—Mark has built a distinguished career that combines practical leadership in large organizations with a passion for teaching and mentoring.

Currently serving in senior roles at the Internal Revenue Service, Mark leads teams dedicated to securing delinquent returns and implementing vital tax enforcement strategies. His expertise spans managing complex projects, mentoring emerging leaders through specialized programs, and driving strategic initiatives that enhance operational efficiency. His leadership experience is further bolstered by previous roles in revenue assurance and security, underscoring a career-long commitment to excellence in public service.

Mark’s multifaceted expertise, rigorous academic background, and real-world leadership make him a unique asset in both industry and higher education. He is continually pursuing innovative research, most recently exploring the dynamics of community engagement and financial stewardship within church organizations.

Whether in the classroom or at the helm of critical projects at the IRS, Mark's career is marked by a commitment to excellence, mentorship, and a strategic vision for the future.

Academic Experience

In addition to his federal service, Mark is a dedicated educator. As an Adjunct Instructor at Highland Community College, he has been instrumental in shaping the next generation of business professionals by teaching courses in business fundamentals, accounting, human resources, and personal finance.

His hands-on approach to teaching—characterized by engaging curriculum design, interactive course materials, and individualized support—reflects his belief in empowering students through knowledge.

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  • Why Your Front-Line Managers Are Failing – And It’s Your Fault
  • 🚫 Stop Managing. Start Leading.
  • Your First 30 Days as a Front-Line Manager: What No One Tells You
  • Managing Up: Influencing Without Authority
  • Leading from Where You Are At
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